Due to the bespoke nature of our products, delivery is subject to stock availability. If we do not have enough stock to fulfil your order, we will notify you by telephone or email. In this instance, we can order the piece for you, offer an alternative piece that is in stock or cancel your order. We will do everything we can to fulfil your order as quickly as possible.
We accept payment methods: Stripe® (Visa, Mastercard and Maestro cards). Payment will be debited from your card when we confirm your order by email. We do not accept checks, money orders, bank transfers, store credit, or gift certificates for SybariteJewellery.com/SybariteJewellery.co.uk orders.
Delivery with full insurance cover is complimentary on every order. Import duties and taxes, if applicable are an additional cost payable by you.
For security reasons, we are unable to deliver PO Boxes, freight forwarding addresses or multiple addresses.
Once we have confirmed your order, you will receive an email confirmation and we will aim to deliver within the following timescale:
On delivery, a signature is required so please ensure you or a named representative is available at the delivery address to receive the order and sign for it. ID may need to be shown. If no one is available to take receipt of the order then we will contact you to reschedule delivery. We do not leave orders in a pick-up location, a designated safe place or with a neighbour, unless specified by you.
Due to Covid-19 travel restrictions, there may be a slight delay in receiving your order. Should there be any delay, we will contact as soon as possible to inform you.
To inquire about delivery to OTHER COUNTRY please contact our Personal Shopping team on firstname.lastname@example.org or +442073686573. Our team is available Monday to Friday 10:00 - 17:00; open weekends for pre-arranged or private appointments, closed on public holidays.
If preferred, you can collect your order from a Sybarite Jewellery Showroom in London. Please notify us of this request by emailing us on email@example.com so we can organise this for you and advise on expected collection times. Please provide ID on collection.
Your order will be covered by Sybarite Jewellery during transit and until it is signed for by yourself or a nominated party.
Please return your item to: Sybarite Jewellery Return Department One Kensington Gardens, Bell 52, 7 Victoria Road W8 5AU London, UK
If you would like to exchange an item, please contact us on firstname.lastname@example.org or call us on +442073686573