Delivery & Returns

Product Availability

Due to the bespoke nature of our products, delivery is subject to stock availability. If we do not have enough stock to fulfil your order, we will notify you by telephone or email. In this instance, we can order the piece for you, offer an alternative piece that is in stock or cancel your order. We will do everything we can to fulfil your order as quickly as possible.

Payment

We accept payment methods: Stripe® (Visa, Mastercard and Maestro cards). Payment will be debited from your card when we confirm your order by email. We do not accept checks, money orders, bank transfers, store credit, or gift certificates for SybariteJewellery.com/SybariteJewellery.co.uk orders.

Delivery

Delivery with full insurance cover is complimentary on every order. Import duties and taxes, if applicable are an additional cost payable by you.

For security reasons, we are unable to deliver PO Boxes, freight forwarding addresses or multiple addresses.

Once we have confirmed your order, you will receive an email confirmation and we will aim to deliver within the following timescale:

  • London (Zones 1-6) – 1-2 working days
  • Rest of UK – 1-3 working days
  • EU – 3-5 working days
  • Outside of Europe – 3-5 working days

On delivery, a signature is required so please ensure you or a named representative is available at the delivery address to receive the order and sign for it. ID may need to be shown. If no one is available to take receipt of the order then we will contact you to reschedule delivery. We do not leave orders in a pick-up location, a designated safe place or with a neighbour, unless specified by you.

Due to Covid-19 travel restrictions, there may be a slight delay in receiving your order. Should there be any delay, we will contact as soon as possible to inform you.

To inquire about delivery to OTHER COUNTRY please contact our Personal Shopping team on info@sybaritejewellery.com or +442073686573. Our team is available Monday to Friday 10:00 - 17:00; open weekends for pre-arranged or private appointments, closed on public holidays.

Click and Collect

If preferred, you can collect your order from a Sybarite Jewellery Showroom in London. Please notify us of this request by emailing us on info@sybaritejewellery.com so we can organise this for you and advise on expected collection times. Please provide ID on collection.

Insurance

Your order will be covered by Sybarite Jewellery during transit and until it is signed for by yourself or a nominated party.

Returns Policy

  • If you are not completely happy with your purchase from Sybarite Jewellery, we would like to offer you an exchange or a credit note voucher which is valid for 12 months. Please return your item within 14 days of receiving your order. Pieces must be returned unworn, in the original packaging, with security tags in place and certificate. Please include your order number with your return.
  • We strongly recommend that you send your order back to us by recorded delivery. We cannot accept responsibility for parcels lost in transit. For assistance with repatriating returns from outside the UK please contact customer services and we will assist you in every way possible.
  • Individual stores operate their own Terms and Conditions, as a result, the SYBARITE JEWELLERY returns department is only able to accept returns for items bought online.

Please return your item to: Sybarite Jewellery Return Department One Kensington Gardens, Bell 52, 7 Victoria Road W8 5AU London, UK

Return Instructions

  • Please contact our Customer Service team, info@sybaritejewellery.com quoting your original order number to initiate the return.
  • You will be issued with a Returns Number (RMA/return merchandise authorisation) for your reference and be advised when to expect collection of your item(s).
  • Please ensure the item(s) are in the same condition as when they were sent to you.
  • Please safely pack the item(s) using the packaging the item(s) arrived in.
  • Please include the documentation originally received including the invoice and authenticity documents.
  • (a) Returns from outside the UK – please attach the pre-paid waybill and commercial invoice that was included in your order to the outside of the box in the plastic wallet provided so that it is clearly visible to the Courier. (b) Returns from the UK – please attach the Sybarite Jewellery address label so it is clearly visible to the Courier.
  • Seal the box.
  • Hand the package to the Courier making sure to obtain your own receipt.
  • Our Customer Service team will confirm receipt of the item(s) and after inspection, advise on the refund status to the original payment method.

Exchanges

If you would like to exchange an item, please contact us on info@sybaritejewellery.com or call us on +442073686573