Frequently Asked Questions
JEWELLERY
Product care differs from piece to piece, depending on the type of materials and embellishments used to create your special item. Below is a list of simple practises that will help in preserving your item.
Keep your precious pieces perfectly sparkling by following these simple instructions:
- It is important! Do not expose your MASTERPIECE KINETIC COLLECTION or LIMITED EDITION KINETIC jewellery piece to any water (fresh, chlorinated or salty)
- The best method to store Sybarite jewellery, pieces are by keeping them straight in a box to avoid their thread from breaking.
- To protect your jewellry pieces from any blemishes, avoid scratching them against solid surfaces.
- For the ultimate shine, take off your jewellry pieces whenever you’re about to start any housework or take a shower.
- For an entire jewellery surface, do not put your jewellery pieces in direct contact with any chemicals such as cleansers, perfumes, hairsprays, etc.
- For a long-lasting shine to our “Masterpiece” collection, be sure to take them off before you dip into any water, pools or beaches.
- Remember, the best way to avoid oxidation is to wear your pieces of jewellery rather than store them for a long time.
- When you’re about to store your jewellery pieces, wrap them in a cotton cloth and put them in their box, this will keep the pieces in their most beautiful form.
It is possible to engrave jewellery pieces. We recommend that you take your creation to our Showroom. Contact us via email: info@sybaritejewellery.com.
Simply contact us via email: info@sybaritejewellery.com
Our repair service can be contacted via info@sybaritejewellery.com
PURCHASING
You can purchase SYBARITE JEWELLERY products from our Showroom in London, or via our official website www.sybaritejewellery.com
Yes, we require a 24 hour in advance appointment booking. We recommend contacting us directly via email: info@sybaritejewellery.com , or other alternative way are via www.sybaritejewelllery.com website.
Do you know what it is you are looking for? If so, type it into the search box at the top right corner and click on the zoom.
We recommend contacting us directly via email: info@sybaritejewellery.com
First, make sure you buy your items from either the SYBARITE JEWELLERY SHOWROOM or from our official website: www.sybaritejewellery.com. If in doubt, please contact us via email: info@sybaritejewellery.com
ACCOUNT
- Please check your spam or junk mailbox, the confirmation email may have been automatically redirected.
- You might have made a spelling mistake in your email address. In this case, we suggest you create a new account.
- Check your junk/spam
- Check your email address
- Contact us directly via email: info@sybaritejewellery.com
If you no longer wish to subscribe to SYBARITE JEWELLLERY emails, you can unsubscribe simply by clicking on the unsubscribe link in one of our emails.
If you’re having trouble with the website we’d suggest you try the following:
- STEP 1 - You may need to delete your cookies – a cookie is a small file we store on your computer to let us know who you are next time you visit us (for more information see our cookie policy).
- STEP 2 - Contact us directly via email: info@sybaritejewellery.com
ORDERS
We can’t make any changes once you’ve placed your order. This includes changing the delivery option, delivery address or payment method. However, you may be able to cancel your order and place a new one instead by logging into your account.
We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact us via email: info@sybaritejewellery.com following information:
- The order number
- The faulty item’s name and description
- A description of the fault
If you want to send something to someone as a gift then you can use their address as the delivery address for your order.
Safer than it’s ever been. We use one of the most secure online ordering systems on the market, and are constantly researching and improving our software to make sure we offer the highest possible security at all times.
DELIVERY
Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive.
For your security we aren’t able to change the address your order is being sent to. Don’t worry – if you’re not in when a delivery is attempted our delivery partner will leave a card advising how to arrange a redelivery or where you can pick up your parcel.
Someone needs to be in when your parcel is due to be delivered as we may need a signature. However, don’t worry if this isn’t possible as our delivery partner usually tries to deliver more than once. Alternatively they’ll leave a card confirming that they’ve either left it with a neighbour, left it in a safe place, when they will try to redeliver or give you details on how to collect it.
We’ve invested a huge amount of time and resources into making sure our current packaging is as sustainable and environmentally friendly as it can be. We believe our current packaging set-up is the most sustainable we can achieve right now.
RETURNS
RETURN POLICY
- If you are not completely happy with your purchase from Sybarite Jewellery, we would like to offer you an exchange or a credit note voucher which is valid for 12 months . Please return your item within 14 days of receiving your order. Pieces must be returned unworn, in the original packaging, with security tags in place and certificate. Please include your order number with your return.
- Individual stores operate their own Terms and Conditions, as a result, the SYBARITE JEWELLERY returns department is only able to accept returns for items bought online.
Please return your item to:
Sybarite Jewellery Return Department
One Kensington Gardens,
Bell 52, 7 Victoria Road
W8 5AU
London, UK