Frequently Asked Questions
Jewellery
Product care differs from piece to piece, depending on their materials and embellishments. Below is a list of simple tips to help maintain your item in its original condition.
Keep your precious pieces perfectly sparkling by following these simple instructions:
- Do not expose your kinetic pieces to any water.
- Store your pieces by keeping them in their original box.
- Avoid scratching your pieces against solid surfaces.
- Take off your pieces before any strenuous activity or showering.
- Do not put your pieces in direct contact with any chemicals such as cleansers, perfumes, hairsprays etc.
- To avoid oxidation, wear your pieces rather than storing them for extended periods of time.
- To store your pieces, wrap them in a cotton cloth and put them in their box.
Yes, we do engrave pieces. To do so, we recommend you take your creation to our showroom. To arrange an appointment, contact us via email at enquiries@sybaritejewellery.com.
To arrange a resizing or repair contact us via email at enquiries@sybaritejewellery.com.
To arrange a repair contact us via email at enquiries@sybaritejewellery.com.
Purchasing
Our products are available from our London showroom or via our official website, www.sybaritejewellery.com. To arrange an appointment at our showroom contact us via email at enquiries@sybaritejewellery.com.
Yes, please book 24 hours in advance to arrange an appointment at our showroom. We recommend contacting us directly via email at enquiries@sybaritejewellery.com.
Whether you’re looking for something specific or just having a browse, our website is built to support your search. You can search by name by referring to the search bar in the top right of our website, or alternatively all pieces are arranged by collection in our main menu.
We recommend contacting us directly via email at enquiries@sybaritejewellery.com.
Firstly, we highly recommend purchasing your items either from our showroom or from our official website. If in doubt, please contact us via email at enquiries@sybaritejewellery.com.
Account
Please check your spam or junk mailbox, your confirmation email may have been automatically redirected. Otherwise, we recommend attempting to create another account to ensure all your details are correctly entered.
- Check your junk/spam
- Check your email address
- Contact us directly via email at enquiries@sybaritejewellery.com
We’ll be sad to see you go, but if you no longer wish to subscribe to our emails you can do so by clicking on the unsubscribe link in one of our emails.
If you’re having trouble accessing our website we suggest the following:
- You may need to delete your cookies – for more information see our cookie policy
- Contact us directly via email at enquiries@sybaritejewellery.com
Orders
Unfortunately we can’t make any changes once you have placed your order. This includes changing the delivery option, delivery address or payment method. However you may be able to cancel your order and place a new one instead by logging into your account.
We aim to resolve any issues with faulty items immediately. As soon as you discover a fault please contact us via email at enquiries@sybaritejewellery.com with the following information:
- The order number
- Name and description of the item
- A description of the fault
To send an item as a gift, simply input the address of the recipient as the delivery address for your order.
Our ordering system is one of the most secure on the market, and we are constantly researching and improving our software to make sure we offer the highest possible security at all times.
Delivery
Your estimated delivery date is in your order confirmation email, please allow until this date for your order to arrive. Otherwise, please contact us via email at enquiries@sybaritejewellery.com
For your security we are not able to change your delivery address. Don’t worry – if you are not in when a delivery is attempted our delivery partner will leave a card advising how to rearrange the delivery, or stating the location where you can collect your parcel.
We recommend someone is available during the time your parcel is due to be delivered as we may need a signature. However, don’t worry if this isn’t possible as our delivery partner can attempt to deliver more than once. Alternatively they’ll leave a card advising next steps. This may include:
- The parcel has been left with a nominated neighbour
- The parcel has been left in a nominated safe place
- The date when another delivery will be attempted
- Details how to collect your parcel
We have invested a huge amount of time and resources into making sure our current packaging is as sustainable and environmentally friendly as it can be. We believe our current packaging is the most sustainable we can achieve.
Returns
RETURNS POLICY
- If you are not completely happy with your purchase from Sybarite Jewellery, we would like to offer you an exchange or a credit voucher which is valid for 12 months.
- Please return your item within 14 days of receiving your order.
- Pieces must be returned unworn, in the original packaging with the certificate, and with security tags in place.
- Please include your order number with your return.
- Individual stores operate their own return policies. As a result, the Sybarite Jewellery returns department is only able to accept returns for items bought online.
Please return your item to:
Sybarite Jewellery Returns Department
One Kensington Gardens,
Bell 52, 7 Victoria Road
W8 5AU
London, UK